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- Customer Service
Customer Service
- Shipping Times & Carriers
- Privacy & Security
- Returns & Replacements
- Pre-cut Straps
- Patio Furniture Supplies Slings & Winston Factory Slings
- Fabric & Vinyl Color Samples
- Order Change or Cancellation
- Payment Options
- Viewing Orders
- Updating Account Information
- Shipping Times & Carriers
- Most products are available to ship within 1-3 business days after receipt of payment; custom-made orders like slings, premium umbrellas, pre-cut straps and tires will ship when completed; slings, premium umbrellas, pre-cut straps and tires are not stocked, but are made specifically for each order. Times indicated on the Shipping Estimate and Shipping Method pages are the carriers' estimated time of delivery from shipment. An email will be sent to you when your order ships. Patio Furniture Supplies' stock fabric slings normally ship 7-10 calendar days after receipt of payment, while Patio Furniture Supplies' slings made of special order fabrics normally ship 10-18 calendar days after receipt of payment. Winston Factory Slings are subject to Winston's shipping times and policies, and normally ship from Patio Furniture Supplies 5-7 weeks after receipt of payment from the customer. Premium umbrellas with stock fabric covers normally ship in approximately 21 days and 30 days in the summer; those with special order fabrics may take a week longer. Pre-cut straps and tires ship in approximately a week. Patio Furniture Suppliies is a manufacturing and distribution center and is not open to receive visitors. All orders are shipped via FedEx or US Postal Service to US addresses. International shipping is not available.
- Privacy & Security
- Patio Furniture Supplies values your business and will never sell your personal information. Our best interest is served by providing you with slings, vinyl strap, patio furniture parts, and information so that you can enjoy your patio furniture. Patiofurnituresupplies.com is McAfee SECURETM. The McAfee SECURETM logo confirms that patiofurnituresupplies.com has passed McAfee's intensive, daily security scan for possible information access, links to dangerous sites, phishing and other online dangers.
- Returns & Replacements
- All returns and exchanges are the responsibility of the customer, and shipping the package with a tracking number is recommended. Patio Furniture Supplies is not responsible for items that are lost or damaged during the return. All returned and exchanged products must have a Return Authorization Number (RA#) issued to you by Patio Furniture Supplies. Should you need to return an item, click on Contact Us at the bottom of the page and request a Return Authorization Number (RA#) and return instructions. All returns must be received within 15 days of customer's receipt of the order. All shipping costs must be paid by the customer. Restocking fees may apply. When Patio Furniture Supplies receives the return, we will email you a coupon code for the price of the returned items less any restocking fees to use when ordering replacements. Shipping charges and processing fees are not refundable. Patio Furniture Supplies slings, Winston Factory Slings and pre-cut straps are custom-made and are not returnable or refundable.
- Vinyl Strap & Pre-cut Straps
- Pre-cut straps are made to order. Because they cannot be added to stock and sold, they are not returnable or refundable unless an error was made by Patio Furniture Supplies. If the pre-cut straps are not consistent with the length, width or color you ordered, click on Contact Us at the bottom of the page for a Return Authorization Number (RA#) and the pre-cut straps will be replaced. An RA# is required for all returns. See Returns & Replacements and Order Change or Cancellation for more information. Please review our How To Measure Vinyl Strap and How To Install Vinyl Strap instructions, and be certain of your measurements, style of furniture and color choice before placing your order. Because computer monitors are notoriously inaccurate for color, Patio Furniture Supplies recommends you order samples before ordering vinyl strap. You may choose up to five samples. Swatches are to show color only. The swatches are free; you pay only for the shipping; handling fee is deducted when discount coupon is applied. When checking out, enter your zip code under Estimate Shipping and Tax and click Get A Quote. Next, enter Color Swatch under Discount Code and click Apply Coupon. Deduction can be seen on the cart page when a shipping method has been selected and you click the the Update Total button. Your sample will be shipped within 5 days after receipt of payment. Discount code is not valid with purchase of priced items.
- Patio Furniture Supplies Slings & Winston Factory Slings
- Patio Furniture Supplies slings and Winston Factory Slings are custom-made to your order. They cannot be added to stock and sold so they are not returnable or refundable. If Patio Furniture Supplies made an error, we will correct it at no charge. Slings are not returnable or refundable, but if you made an error in measuring, we will do our best to alter the slings to fit; fees may apply. Should your slings not fit or should you have difficulty installing them, please refer to the Installing Slings Q&A insert sheet included with your sling order and our How To Install instructions. If you still need help, please click on Contact Us at the bottom of the page to request suggestions. See Returns & Replacements and Order Change or Cancellation for more information. Please review our How To Measure Slings and How To Install Slings instructions and be certain of your measurements, style of furniture and color choice before placing your order. Because computer monitors are notoriously inaccurate for color, Patio Furniture Supplies recommends you order stock fabric samples or special order fabric samples before ordering slings; samples of Winston Factory fabrics are not available.You may choose up to five samples. Swatches are to show color only. The swatches are free; you pay only for the shipping; handling fee is deducted when discount coupon is applied. When checking out, enter your zip code under Estimate Shipping and Tax and click Get A Quote. Next, enter Color Swatch under Discount Code and click Apply Coupon. Deduction can be seen on the cart page when a shipping method has been selected and you click the the Update Total button. Your sample will be shipped within 5 days after receipt of payment. Discount code is not valid with purchase of priced items.
- Fabric & Vinyl Color Samples
- Every computer monitor displays color differently, which makes it unreliable for accurate selection of fabric and vinyl straps. Patio Furniture Supplies makes samples available to help customers make the most informed selection. For most accurate color match, please order fabric or vinyl strap samples before placing an order for slings or vinyl strap. The color samples are free; you pay only for the shipping; the handling will be deducted when you enter Color Swatch under Discount Coupon. Then click Apply Coupon, and the handling fee will be deducted from the total. Discount coupon is not valid with the purchase of priced items.
- Order Change or Cancellaton
- To change or cancel an order, you must do so via email within 48 hours of placing your order. Any order that has been shipped cannot be changed or cancelled; any order that has been shipped is subject to our Returns & Replacements policy and is subject to restocking fees. Shipping charges and processing fees are not refundable. There are no refunds, only store credit unless otherwise authorized by Patio Furniture Supplies. Patio Furniture Supplies slings, Winston Factory Slings, premium umbrellas and pre-cut straps are custom-made and are not returnable or refundable.
- Payment Options
- Patio Furniture Supplies accepts American Express, Discover, MasterCard and Visa along with PayPal, personal checks and money orders. Orders are charged to the credit or debit card or PayPal account when the order is placed. Orders paid with check or money order are processed upon receipt of payment.
- Viewing Orders
- Orders can be viewed for accounts that were created after 10/07/2011. To view, log in to your account with your email address and password then click on My Orders on the left side. For orders that were placed before 10/07/2011, please click on Contact Us at the bottom of the page with your request.
- Updating Account Information
- Log in to your account with your email address and password. You'll be able to change your billing and shipping addresses, change your password and view previous orders placed when the account was created after 10/07/2011.
