Frequently Asked Questions

Q. Why do you charge for handling?
A handling fee is charged to each order (except for samples) to offset
fees associated with online transactions. These fees include credit card
processing fees and packaging.

Q. I don't want to pay for Priority Mail. Can't you ship my order regular first class mail?
We standardize our shipping methods to serve the majority of our customers; packages with
parts are most often bulky and very often exceed the weight limitation for first class mail. For
these reasons, we offer United States Postal Service (USPS) Priority Mail and FedEx. Shipping
rates are set by USPS and FedEx. 

Q. I live outside the United States. Do you ship abroad?
At this time we do not ship to APO or international addresses.   

Q. I see the McAfee SECURE logo. What does it mean?
The McAfee SECURE™ logo signals the security of the Patio Furniture Supplies 
site. Patio Furniture Supplies is tested each day and certified to pass McAfee’s
rigorous security tests. These scans help protect Patio Furniture Supplies’s customers
from identity theft, viruses, spyware and other online threats. McAfee, Inc. is the world's
largest dedicated security technology company.

Q. How can I call you?
The best way to reach us is via email as we are often able to answer emails more
quickly than returning phone calls. Please click on Contact Us at the bottom of the
page to submit your inquiry. But you may call us at 954.497.1106. 

Q. I ordered slings a week ago, but my order still says "Processing."
How come?
When orders are placed, their status is "Processing" and when an order ships,
the status is changed to "Complete." Slings with stock fabrics normally ship 10-14
days after receipt of payment; slings with special order fabrics normally ship in
14-21 days. Premium umbrellas with stock fabric covers normally ship in approximately
21 days and 30 day during the summer; those with special order fabrics may take a
week longer. Pre-cut straps are cut to the length specified in your order and may take
up to 7 days.

Q. I live near your store and want to stop in. What are your hours?
Patio Furniture Supplies is not a conventional store but an online retailer. Our facility
is not set up to receive customers. All transactions are handled online, by email
or over the phone. All orders are shipped.

Q. Will I get spam email if I register to Patio Furniture Supplies?
Patio Furniture Supplies values your business and will never sell your personal
information. Our best interest is served by providing you with parts, supplies and
information so that you can enjoy your patio furniture.

Q. The vinyl tires I ordered are too small to fit the rim. Did I measure wrong?
No, the tire needs to fit snugly. Installing a tire can be easier by first placing it in
hot (not boiling) water for a few minutes. The heat will make the tire more pliable and
easier to stretch onto the rim.

Q. How can I get the swivel chair seat bushing on without breaking it?
Bushings are more pliable when heated. Place a bushing in hot (not boiling)
water for a few minutes. The bushing can be tapped into place more easily.  

Q. The Round Insert Cap Glide 1 1/2" (30-614) is too large. What part do I need?
You most likely have the right part. That cap glide is meant to fit tight so it won't 
come out. Use a hammer toget the glide in the chair foot. The ridges on the outside of
the glide will be shaved off. And with a couple of whacks, they'll be secure and centered. 

Q. How thick is the vinyl strap? Is it good quality?
The vinyl strap is .112"-.115" thick. Our strap has no filler and is 100% virgin vinyl.

Q. I'm not confident in measuring for replacement slings. Where can I send my
slings for you to make new ones?
Mail them to Patio Furniture Supplies, 5215 NW 35 Ave, Fort Lauderdale,
FL 33309, Attn: Patterns.

Q. Where can I see the patterns and colors of your sling material?
Click on "Colors & Fabrics" at the top of the page and then click on "Stock Fabrics"
or "Special Order Fabrics". Special order fabrics have a $5 upcharge and it adds about
another week to our turnaround time. You can also order free samples; you pay only 
for the shipping. (Please see next question.) 

Q. Can I get samples of the sling material or vinyl strap?
Yes, we encourage customers to see color samples because computer monitors rarely 
display true color. Click on Sample Fabrics under the Slings & Umbrellas category or
Sample Vinyl Strap under the Vinyl Strap & Rivets category. The swatches are free;
you pay only $5 for the shipping. You may choose up to six. Your samples will be
shipped within 5 days after receipt of payment. 

Q. I have Tropitone chairs and chaise lounges, but I don't see my product line
listed on your website. Can I get replacement slings from you?
Yes, Patio Furniture Supplies has patterns for nearly all Tropitone, Brown Jordan,
Woodard, LLoyd Flanders, Carter Grandle and Winston replacement slings. We continue
to update the website, but if you don't see your manufacturer or product line, click on 
Contact Us at the bottom of the page to ask about your manufacturer or model.