Frequently Asked Questions

Orders & Products


Q. I ordered slings a week ago, but my order still says "Processing." How come?

When orders are placed, their status is "Processing" and when the order ships, the status is changed to "Complete." Please see our production times in our Policies.

Q. What payment methods do you offer?

You can pay by credit or debit card, Paypal, check or money order.


Q. Where can I get a discount code?

There's no need to enter a discount code. Volume discounts are automatically applied to eligible items/quantities and are reflected in the unit price on the cart page rather than as a separate line item.

Q. The vinyl tires I ordered are too small to fit the rim. Did I measure wrong?

No, the tire needs a snugl fit. To install, first place the tire in hot (not boiling) water for a few minutes. The heat will make the tire more pliable and easier to stretch onto the rim.


Q. How can I get the swivel chair seat bushing on without breaking it?

Position the bushing’s narrower end atop the upright base’s hub. Place a block of wood over the bushing and hammer the bushing into the hole. Then install the swivel seat.

Q. The Round Insert Cap Glide 1 1/2" (30-614) is too large. What part do I need?

You most likely have the right part. That cap glide is meant to fit tight so it won't come out. Use a hammer to get the glide in the chair foot. The ridges on the outside of the glide will be shaved off. And with a couple of whacks, they'll be secure and centered. 

Q. How thick is the vinyl strap? Is it good quality?

Our vinyl strap is commercial grade and .112"-.115" thick. Our strap has no filler and is virgin vinyl.

Q. Where can I see the patterns and colors of your sling material and vinyl strap?

Click Swatchbook at the top of the page, and then click Swatchbook Fabrics or Swatchbook Vinyl Straps.

Q. Can I get samples of the sling material or vinyl strap?

Yes. Computer monitors rarely display true color so we encourage customers to order fabric samples or vinyl strap samples first. Choose up to six swatches; they are only to show color.

Q. I have Tropitone chairs and chaise lounges, but I don't see my product line listed on your website. Can I get replacement slings from you?

Yes, Patio Furniture Supplies has patterns for nearly all Tropitone, Brown Jordan, Carter Grandle, LLoyd Flanders, Winston and Woodard replacement slings. We continue to update the website, but if you don't see your manufacturer or product line, go to our Contact Us page to ask about your manufacturer or model.

 

Shipping

Q. I live outside the United States. Do you ship abroad?

Yes. To determine if we ship to your address, add the items to your cart, and on the cart page, enter your country, state/province and zip/postal code under Estimate Shipping and Tax, and select a shipping method. If no rate is shown, you may still order. First, make arrangements with a freight forwarder with a U.S. address, and then complete the order online using the forwarder's shipping address.

Q. Is your website secure?

Yes, the "https:" prefix identifies https://www.patiofurnituresupplies.com as a secure website.

 

Contact

Q. How can I call you?

The best way to reach us is via email as we are often able to answer emails more quickly than returning phone calls. Please click on Contact Us at the bottom of the page to submit your inquiry. But you may call us at 954.497.1106. 

Q. I live near your store and want to stop in. What are your hours?

Patio Furniture Supplies is an online retailer, and our manufacturing facility is not set up to receive customers. All orders are placed on patiofurnituresupplies.com, and all orders are shipped.

Q. Will I get spam email if I register to Patio Furniture Supplies?

Patio Furniture Supplies values your business and will never sell your personal information. Our best interest is served by providing you with parts, supplies and information so that you can enjoy your patio furniture. When you are logged in to your account, when you place an order, you'll be able to see the status of your order and view previous orders. It makes ordering in future easier as all your shipping information has already been entered. However, we never save credit card information.