- Order Information
Orders and Returns
Descriptions of order status:
Pending — Order has not been processed. Retail orders will be processed after payment (check/money order) has been received.
Processing — Has not been shipped. Most products are available to ship within 1-3 business days. Custom-made orders like slings, premium umbrellas, pre-cut vinyl straps, cushions and tires are not stocked, but ship when completed. See Production Times for details.
Complete — A label has been created for your order. Click on the Shipments tab and then the Track this shipment button for details.
Tracking will be available once the package has been scanned by the carrier.