Why do you charge a processing fee?
    A processing fee is charged to each order (except samples) to offset fees associated with online transactions. These fees include credit card processing fees and packaging.
    I live in Canada. Do you ship here?
    Unfortunately, at this time, we ship only to US addresses.
    I see the McAfee SECURETM logo. What does it mean?
    Patiofurnituresupplies.com is McAfee SECURETM. The McAfee SECURETM logo confirms that patiofurnituresupplies.com has passed McAfee's intensive, daily security scan for possible information access, links to dangerous sites, phishing and other online dangers.
    I ordered slings a week ago, but my order still says "Pending." How come?
    When orders are placed, their staus is "Pending" and when the order ships, its status is changed to "Shipped." Slings with stock fabrics normally ship 10914 days after receipt of payment; slings with special order fabrics normally ship in 14-21 days. Premium umbrellas with stock fabric canopies, normally ship in approximately 21 days and 30 day during the summer; those with special order fabrics may take a week longer. Pre-cut straps may take up to 7 days.
    I live near your store and want to stop in. What are your hours?
    Patio Furniture upplies is not a conventional store but an online retailer. We are not set up to receive customers. All transactons are handled online, by email or over the phone. All orders are placed online and shipped.
    The vinyl tires I ordered are too small to fit the rim. Did I measure wrong?
    No, the tire needs a snug fit. Installing a tire can be easier by first placing it in hot (not boiling) water for a few minutes. The heat will amke the tire more pliable and easier to stretch onto the rim.
    How can I get the swivel chair seat bushing on without breaking it?
    Bushings are more pliable when heated. Place a bushing in hot (not boiling) water for a few minutes. The bushing can be tapped into place more easily.
    The Round Insert Cap Glide 1 1/2" (#30-614) is too large. What part to I need?
    You most likely have the right part. That cap glide is meant to fit tight so that it won't fall out. Use a hammer to get the glide in the ciar foot. The ridges on the outside of the glide will be shaved off. And with a couple of whacks, they'll be secure and centered.
    How thick is the vinyl strap? Is it good quality?
    The vinyl strap is .112" - .115" thick. Our strap has no filler and is 100% virgin vinyl. It is made in the US.
    I'm not confident in measuring for replacement slings. Where can I send my slings for you to make new ones?
    Send them to Patio Furniture Supplies, 2130 Anntom Drive, Dania Beach, FL 33312, Attn: Patterns.
    Where can I see the patterns and colors of your sling material?
    Click on "Colors & Fabrics" at the top of the page and then click on "Stock Fabrics" or "Special Order Fabrics." Special Order Fabrics have a $5 upcharge and it adds about another week to our manufacturing time.
    Can I get samples of the sling material or vinyl strap?
    Yes, we encourage customers to see color samples because computer monitors rarely display true color. Click on Sample Fabrics under the Slings & Umbrellas category or Sample Vinyl Strap under the Vinyl Strap & Rivets category. The swatches are free. You may choose up to six. Your samples will be shipped within 5 days after receipt of payment. 
    I have Tropitone chairs and chaise lounges, but I don't see my product line listed on your website. Can I get replacement slings from you?
    Yes, Patio Furniture Supplies has patterns for nearly all Tropitone, Brown Jordan, Woodard, LLoyd Flanders, Carter Grandle and Winston replacement slings. We continue to update the website, but if you don't see your manufacturer or product line, email us at sales@patiofurnituresupplies.com.